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Support

Existing customers — getting help

In priority order:

  1. From your deployed application — the Support button (on the landing page, alongside the Subscription Editor and OpenSearch Dashboards). This is the fastest path: it opens a pre-filled support request carrying your deployment context (account, tier, stack, version), so there's nothing to look up or paste.
  2. Perfware Help Desk — open and track tickets directly, per your plan's SLA.
  3. Email support@perfware.cloud — plain email also works if you're not in the app.

Pre-sales

Questions about the products, licensing, or professional services (including Enterprise+ / private offers) — use the contact form at perfware.cloud or email support@perfware.cloud.

Support bundles

Each product ships a support-bundle script that collects resource metadata and operational metrics (no log data) for troubleshooting. Run it, then upload the resulting .zip at support.perfware.cloud or attach it to your help-desk ticket. See the product's documentation for details.